Customer Experience Specialist – PrePaid

This is a fully remote position, open to applicants in Ohio, +2 more states.

📋 Description

• Deliver exceptional customer service by addressing inquiries, requests, and issues via telephone or email.

• Investigate and resolve problems and discrepancies, including those related to fraud support and internet operations.

• Acquire comprehensive knowledge of products, services, pricing, terms, fees, relevant regulations, systems, and procedures.

• Serve as a liaison between customers and various departments within U.S. Bank.

• Address intricate customer or technology-related issues.

• Work designated shifts between 9:30 a.m. and 1:30 p.m. Central Time.

• Be available to work every other weekend, including Saturday and Sunday, with a varying weekday off as compensation.

• Undergo training starting on September 14, 2026.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Generally, at least 18 months of experience in customer service or a related field.

• Strong problem-solving and negotiation abilities.

• Proficient in navigating multiple computer systems, applications, and search tools.

• Demonstrated time management skills and the capability to handle multiple tasks simultaneously.

• Experience in positively engaging with dissatisfied customers.

• Effective communication skills, including the ability to speak clearly, articulately, and courteously while maintaining a pleasant tone.

• Competent in using various software packages, including Microsoft Office applications.

• Availability to work assigned shifts between 9:30 a.m. and 1:30 p.m. Central Time.

• Willingness to work weekend shifts every other weekend.

• Ability to adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as workplace conduct and safety regulations.

🏝️ Benefits

• 10% pay incentive for standard full-time shifts starting after 12:30 PM local time.

• Healthcare options including medical, dental, and vision coverage.

• Basic term and optional term life insurance.

• Short-term and long-term disability benefits.

• Pregnancy disability and parental leave.

• 401(k) plan and employer-sponsored retirement plan.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holiday opportunities.

• Adoption assistance available.

• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise mandated by law.

• Equity stock purchase options.

• Various incentive and recognition programs.