Customer Experience Specialist, French/English

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist customers through email, phone, and chat channels.

• Address pre-sales product inquiries.

• Offer support for order management and tracking.

• Clarify product features and their usability.

• Diagnose issues related to the app, frame, and WiFi.

• Aid in warranty support and returns processing.

• Work collaboratively with team members and other departments to enhance the customer experience.

⛳️ Requirements

• Proficient in French, Dutch, and English (both written and spoken).

• Over 1 year of experience in customer support (email, chat, or phone environment).

• Familiarity with Zendesk or comparable CRM platforms.

• Exceptional communication skills and a strong sense of empathy.

• Technical proficiency (iOS / Android applications, troubleshooting connectivity issues).

• Keen attention to detail and strong problem-solving capabilities.

• Able to quickly adapt to new tools, systems, and technologies.

• Willingness to work 2–5 weekends during busy periods.

🏝️ Benefits

• Competitive salary, stock options, and benefits (including WiFi expenses and fitness/wellness allowance).

• 25 days of holiday plus 8 UK public holidays.