Customer Experience Specialist

📋 Description

• Serve as the primary advocate and foundation for Novig's user experience

• Transform busy and chaotic situations into efficient support

• Manage live chats and emails utilizing Intercom

• Address urgent issues during peak NFL and NBA game times

• Ensure the platform operates effectively when every moment is crucial

⛳️ Requirements

• Excel in dynamic, high-pressure environments

• Take full responsibility for each interaction

• Exhibit rapid and effective communication using Intercom

• Be adept across various communication channels: chat and email

• Possess technical skills to master internal administrative tools

• Demonstrate curiosity and a focus on continuous improvement

• Enjoy game nights: tracking chat activity during sports events

• Have a solid understanding of sports: betting lines, spreads, and exchange mechanics

• Be tech-savvy: manage multiple tools and systems

• Communicate effectively: handle de-escalation of frustrated users

• Exhibit sound judgment in high-pressure situations

🏝️ Benefits

• $52k base salary, aligned with leading tech companies

• Substantial equity opportunities for all employees, regardless of position

• Full coverage of health premiums

• 99% of dental and vision costs covered

• 401(k) plan with a 4% company match

• Health Savings Account (HSA) with an annual company contribution of $1,080