Customer Experience Specialist

This is a fully remote position, open to applicants in Greece.

📋 Description

• Support French-speaking clients through phone, email, and chat channels

• Deliver quick and precise solutions in a friendly and compassionate manner

• Assist customers in resolving issues related to services or accounts

• Update and maintain information in internal databases

• Work collaboratively with the team to ensure an exceptional customer experience

⛳️ Requirements

• Proficiency in French (C2 or higher) and English (at least B2)

• Support French-speaking clients through phone, email, and chat channels

• Deliver quick and precise solutions in a friendly and compassionate manner

• Assist customers in resolving issues related to services or accounts

• Update and maintain information in internal databases

• Work collaboratively with the team to ensure an exceptional customer experience

🏝️ Benefits

• Monthly bonus of up to 10% based on performance

• 13th and 14th month salaries disbursed annually

• Legal supplements: Night hours (22:00–06:00): +25% on the base hourly rate

• Sundays and public holidays (if included in the schedule): +75% on the base hourly rate

• Relocation package: Airfare to Greece, two weeks of hotel accommodation upon arrival, airport welcome service, real estate agency fees covered, assistance in finding comfortable and accessible housing

• Paid training with certified instructors

• Complimentary online Greek language courses

• Health insurance along with additional employee discounts

• Modern office with relaxation areas and an international atmosphere

• Opportunities for internal growth and career advancement

• Company events, team-building activities, and social initiatives