Customer Experience Representative

📋 Description

• Conduct research, address, and reply to inquiries and correspondence through telephone, written, and email communication.

• Inquiries may pertain to contract benefits, eligibility, coverage and plan modifications, payments, claims, prior authorization, appeals, and grievances.

• Address customer inquiries and complaints promptly and accurately in alignment with company policies and regulatory standards.

• Collaborate with colleagues, other departments, and leadership to identify suitable solutions to issues.

• Execute assigned job-related responsibilities as necessary, including participation in special projects.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Preferred: College or continuing education courses in communications and/or medical-related areas.

• Two years of experience in navigating multiple computer systems.

• Two years of experience in customer service.

🏝️ Benefits

• Incentive pay program (EPIP).

• Health, Vision, and Dental insurance.

• Six weeks of paid parental leave for new mothers and fathers.

• Fertility and Adoption assistance.

• Two weeks of paid caregiver leave.

• 401(k) plan with matching up to 5%.

• Tuition reimbursement.

• Health and fitness benefits, discounts, and resources.