Customer Experience Engineer, CXE-T

This is a fully remote position, open to applicants in United Kingdom, +4 more states.

📋 Description

• Create and present advanced technical sessions, including webinars, live builds, architecture deep dives, and workshops.

• Develop enablement series tailored to customer maturity stages, such as secure SDLC, supply chain hardening, and container governance.

• Design repeatable technical learning paths to enhance adoption beyond the onboarding phase.

• Establish scalable PoC frameworks and define technical success criteria along with evaluation benchmarks.

• Convert Docker capabilities into applicable architectural patterns.

• Facilitate targeted 1:1 customer workshops or guided PoCs for complex or high-value projects as necessary.

• Generate recorded walkthroughs, architecture reference guides, advanced implementation blogs, and reusable demo environments.

• Create technical assets that assist in various customer journey stages and eliminate technical obstacles.

• Identify real-world technical challenges and communicate them to Product and Engineering.

• Act as a subject matter expert for non-support technical inquiries beyond standard documentation.

• Offer architectural advice on secure build pipelines, software supply chain integrity, container security and governance, AI/ML workload governance, and AI agent architecture patterns.

• Collaborate with Sales Engineers and Post-Sales teams to maintain technical continuity without managing deal cycles.

• Dive deep into Docker platform capabilities and pinpoint recurring customer friction patterns.

• Review existing technical assets and identify high-impact scalable enablement themes.

• Initiate repeatable enablement, formalize PoC frameworks, set up advisory-question intake, and provide field-informed feedback.

• Serve as the acknowledged post-sales technical authority and multiplier.

⛳️ Requirements

• A minimum of 5 years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical positions.

• Proficient hands-on experience with Docker and container ecosystems.

• Extensive hands-on knowledge of secure software supply chain practices.

• Strong hands-on expertise in CI/CD pipelines and modern cloud-native architecture.

• Experience in designing and implementing structured PoCs with clearly defined success criteria.

• Ability to clearly present complex technical subjects to senior engineering audiences.

• Excellent written communication skills.

• Experience in producing technical blogs or detailed technical content.

• Note: Docker does not provide visa sponsorship for this position.

🏝️ Benefits

• Freedom and flexibility; adapt your work to fit your lifestyle.

• Designated quarterly Whaleness Days along with an end-of-year Whaleness break.

• Home office setup provided.

• 16 weeks of paid parental leave after 6 months of employment.

• Technology stipend equivalent to $100 USD net per month.

• PTO plan available.

• Training stipend for conferences, courses, and classes.

• Equity participation.

• Docker merchandise.

• Medical benefits, retirement plans, and holidays vary by country.

• Emphasis on a remote-first culture.