Customer Experience Associate

📋 Description

• Serve as the initial point of contact for users, assisting with everything from onboarding hosts to recommending locations and services to guests.

• Deliver friendly and efficient service across all communication channels (phone, email, live chat, social media, etc.) to ensure Peerspace hosts and guests enjoy a seamless booking experience and overall customer satisfaction.

• Exhibit self-discipline, maintain productivity, and fulfill job responsibilities within a remote work setting.

• Work independently through a queue of tasks while focusing on process enhancements.

• Recognize and act on opportunities to surprise and delight both our hosts and guests.

• Identify trends and actively participate in proposing suggestions for process and product improvements.

⛳️ Requirements

• 1-6 years of experience in Corporate Customer Experience.

• Familiarity with Intercom or a similar CRM platform.

• A strong passion for problem-solving and engaging with customers.

• Excellent written and verbal communication skills with a keen attention to detail and grammar.

• Strong interpersonal abilities.

• Comfortable seeking additional support when navigating challenging cases.

• Able to prioritize tasks amidst potentially competing demands.

• Quick to learn new technologies.

• Enthusiastic about enhancing customer satisfaction and loyalty across various functional areas and diverse regions.

• Possess a sense of humor and enjoy collaborating with others.

• Previous experience in creating online help resources (Nice to Have).

• Analytical skills (Nice to Have).

• Familiarity with third-party marketplaces (e.g., Airbnb, VRBO) (Nice to Have).

🏝️ Benefits

• Comprehensive employee coverage for medical, dental, and vision insurance.

• Annual professional development allowance of $500.

• Discount on all Peerspace bookings.

• Provision of a laptop, high-resolution display, and stipend for setting up a home office.

• Monthly credits for cell phone and internet expenses.

• Coworking membership available if required (instead of a home office).

• Annual company-wide offsite and team-building events held at Peerspace locations.

• Company-wide observed Wellness Days.