Customer Experience Agent

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Educate clients about OANDA's offerings and guide them on how to utilize these products via live chat, phone, email, and digital channels.

• Provide support for troubleshooting and address technical or procedural inquiries related to platform access, trading tools, and account operations.

• Keep a thorough understanding of OANDA's entire range of products and services.

• Handle and resolve standard cases utilizing CRM systems like Salesforce.

• Ensure precise documentation within ticketing systems and maintain a clear audit trail.

• Adhere to operational workflows and regulatory guidelines to ensure compliance and risk management.

• Engage in operational briefings, training sessions, and knowledge-sharing opportunities.

• Foster positive client relationships.

⛳️ Requirements

• Prior experience in roles that involve direct client interaction.

• Current business registration, or a willingness to obtain one, to operate as an independent contractor in the country of residence.

• Proficiency in English.

• Native or fluent skills in at least one of the following languages: Spanish, French, or Portuguese.

• Exceptional communication abilities and a positive demeanor.

• A keen interest in learning and staying updated about product and service developments.

• Familiarity with contemporary customer support systems and ticketing software such as Salesforce and/or Zendesk (preferred).

• Previous experience or exposure to trading, financial markets, or managing trading-related client inquiries (preferred).

• Willingness to work flexible hours, including rotational weekend and holiday shifts (preferred).

🏝️ Benefits

• Fully remote work setup.

• Opportunities for training and knowledge transfer.

• An inclusive and accessible workplace.

• Support for accommodations during the recruitment and selection phases.