Customer Experience Agent, APAC

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Educate clients about OANDA's offerings and guide them on usage through live chat, phone, email, and various digital platforms.

• Provide troubleshooting support and address technical or procedural inquiries related to platform access, trading tools, and account management.

• Keep an up-to-date understanding of OANDA's full range of products and services.

• Handle and resolve standard cases utilizing CRM tools like Salesforce.

• Ensure accurate record-keeping in ticketing systems and maintain a clear audit trail.

• Follow operational workflows and regulatory guidelines for compliance and risk management.

• Engage in operational briefings, training, and sessions for knowledge transfer.

• Foster positive relationships with clients.

⛳️ Requirements

• Prior experience in client-facing positions.

• Active business registration (or readiness to establish one) to work as an independent contractor in your country of residence.

• Proficient in English.

• Native or fluent proficiency in at least one of the following languages: Mandarin, Japanese, Thai, Vietnamese, or Filipino.

• Strong communication skills coupled with a positive demeanor.

• Enthusiasm for learning and staying informed about product and service updates.

• Nice to have: Familiarity with modern customer support systems and ticketing platforms like Salesforce and/or Zendesk.

• Nice to have: Previous experience in trading, financial markets, or addressing trading-related client inquiries.

🏝️ Benefits

• Completely remote position.

• Flexible work hours with coverage during weekends and holidays on a rotating schedule.

• Training and knowledge transfer opportunities.

• Supportive and inclusive work environment.

• Assistance during the recruitment and selection process.