Customer Experience Administrator

📋 Description

• Assist in the market field operations by executing general administrative tasks on a daily basis as well as on an ad hoc basis.

• Deliver exceptional service to Field Pest Operations by fulfilling ad hoc requests received via email or phone from field colleagues while adhering to service level agreements.

• Responsibilities include, but are not limited to, updating customer accounts, modifying district portfolios, entering sales data, processing PO requests, and preparing residential transfer packets.

• Carry out essential daily activities such as completing work orders, reviewing any incomplete Work Orders from the previous day, and generating reconciliations and invoices.

• Oversee and provide support for the Regional and National Account Customer Portal.

• Assist with operational scheduling needs, focusing on scheduling crew work, organizing subcontractors, fumigation, and addressing other specialty business requirements.

• Manage specialist payroll and commissions by entering approved time-off requests into PestPac, adjusting time as directed by leadership, auditing for time or production discrepancies, and submitting payroll information.

• Compile month-end reports including the Portfolio, A/R Billing, and Cash and Service Completion Reporting.

• Process customer payments, update credit card details, and submit deposits to the corporate office.

• Aid regional leadership in addressing complaints and disputes by collecting customer account information and history.

• Collaborate cross-functionally with Retention Specialists to handle service cancellations and adjustments.

• Participate in various projects as assigned.

⛳️ Requirements

• A High School Diploma or GED is required.

• A minimum of 2 years of administrative experience is necessary.

• Ability to communicate effectively at all organizational levels.

• Strong analytical skills and a keen attention to detail.

• Excellent problem-solving abilities with a solid understanding of key metrics and trends.

• Exceptional organizational skills and the capability to multitask.

• Outstanding communication skills with a proven ability to influence a wide range of internal and external stakeholders, including customers, employees, and suppliers.

• Demonstrated levels of drive, work ethic, and personal accountability, with the ability to work under pressure while maintaining sound judgment and a rigorous focus on details.

• Act with the highest standards of integrity and foster enduring and trustworthy relationships with all key stakeholders.

• Must successfully pass a pre-employment background screening.

🏝️ Benefits

• Start on Day 1 for Full-Time Colleagues - No Waiting Period!

• Opportunities for Professional and Personal Growth.

• Multiple pathways to advance your career.

• Access to training and development programs.

• Tuition Reimbursement benefits available for Full-Time Colleagues.

• Comprehensive health benefits, including Medical, Dental, Vision, Disability, and Life Insurance, plus much more.

• 401(k) retirement plan with company-matching contributions.

• Vacation days and sick days.

• Company-paid holidays and floating holidays.

• A company culture that prioritizes health, safety, and flexibility.