Customer Engagement Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Implement outreach initiatives aimed at clients identified as having reduced engagement or at risk of churn.

• Initiate phone calls, send emails, and utilize various touchpoints to identify reasons for disengagement and provide tailored solutions.

• Adhere to established retention and re-engagement protocols as outlined by the Customer Success Program Manager.

• Achieve specified key performance indicators, including the number of accounts reactivated, decreases in churn rates, and metrics related to revenue growth.

• Document all client feedback, concerns, and objections comprehensively.

• Serve as a reliable contact for clients at risk or experiencing stagnation until they regain stability.

⛳️ Requirements

• 1–2 years of experience in a sales position, ideally within the SaaS sector.

• 1–2 years of experience in customer success or account management, preferably in a SaaS environment.

• Excellent communication and problem-solving abilities.

• Comfortable with making outbound calls and proactively engaging with clients.

• Highly organized and data-oriented, capable of following and enhancing structured processes.

• Self-driven with a strong emphasis on achieving results and measurable objectives.

🏝️ Benefits

• Generous time off plan

• Continuous virtual coaching and support

• Comprehensive health benefits

• Subsidized gym membership

• Performance recognition

• Professional development program

• Growth opportunities