Customer Engagement Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the primary point of contact for a portfolio of clients, fostering trust-based relationships.

• Assist customers during the onboarding process and help them optimize the value of our products and services.

• Assess customer satisfaction regularly and proactively seek opportunities to enhance the customer experience.

• Collaborate with Sales, Operations, and Service teams to address issues and ensure seamless service delivery.

• Work alongside Sales to pinpoint upsell and cross-sell opportunities that promote customer growth.

• Keep precise CRM records by documenting customer interactions and key milestones.

⛳️ Requirements

• Availability to work during Pacific Time hours.

• 2–4 years of experience in customer success, account management, or customer service roles.

• Excellent communication and interpersonal skills with a strong customer-centric approach.

• Capability to handle multiple accounts, projects, and priorities effectively.

• Strong problem-solving and analytical abilities.

• Hands-on experience with CRM systems such as Salesforce or HubSpot.

• A proactive and detail-oriented mindset.

• Ability to work independently as well as collaboratively within a team.

• A Bachelor’s degree in Business, Communications, Marketing, or a related field is preferred.

🏝️ Benefits

• Opportunity for remote work.

• Full-time schedule from Monday to Friday.

• Commitment to equal employment opportunities.

• Reasonable accommodations during the application or interview process in line with the ADA and other applicable laws.