Customer Engagement Specialist

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Serve as the main point of contact for local clients in Turkey, proactively addressing any inquiries or concerns;

• Monitor and assess client performance to identify opportunities for improvement, offering recommendations as needed;

• Organize and conduct regular check-ins and quarterly business reviews to track client progress and uncover new growth opportunities. You will be expected to manage 15 onsite meetings with clients each month;

• Collaborate with internal teams to resolve client issues swiftly and ensure a seamless experience;

• Engage with the existing customer base to enhance direct online sales;

• Focus on revenue strategies and assist partners in achieving outstanding results;

• Participate in local events and actively engage in marketing initiatives such as webinars, exhibitions, and business breakfasts with partners;

• Work within a global team, providing excellent opportunities for sharing experiences and implementing best practices;

• Maintain a strong understanding of our products and stay informed about current industry trends and leading practices;

• Advocate for our clients' interests within the organization, fostering the development of new product features based on client feedback.

⛳️ Requirements

• Located in Turkey (Ankara or Izmir);

• Capable of working remotely, with a willingness to visit hotels on-site;

• Minimum of 1 year of practical experience in Account Management, Sales, Revenue Management, or Customer Success within Hotels, OTAs, HotelTech, IT companies, E-commerce, or Airlines;

• Experience in OTA or Hotels (Revenue, Sales, Marketing, or E-commerce departments) is a significant advantage;

• Familiarity with the revenue structure of hoteliers would be beneficial;

• Excellent communication skills in both written and spoken Turkish and English;

• Highly proactive, with the ability to build strong relationships with clients;

• Strong analytical abilities;

• Proficient with CRM systems and computer software (Excel, Power BI);

• Familiar with ticketing and helpdesk systems (such as Zendesk, Omnidesk, or Jira).

🏝️ Benefits

• Competitive salary based on your experience;

• Commissions tied to KPI performance;

• This is a full-time remote position with working hours from 09 AM to 6 PM;

• Provision of a laptop, headset, and mobile phone for work purposes;

• Health insurance provided after the probation period;

• Corporate meal card;

• You will receive dedicated training support from a manager, including onboarding and ongoing assistance from an experienced team member. Initially, you will be accompanied by members of our international team to meetings;

• Experience a fast-paced, constantly growing start-up environment, with comprehensive support from our established international team;

• Access to online and offline camps, workshops, and gatherings.