Customer Engagement Representative – National Business Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Make outbound calls to both potential and current customers, primarily targeting leads generated from manufacturer partners, Almo E4 events or other conferences, direct inquiries from end-users or ALMO resellers, as well as campaigns/promotions initiated by ALMO.

• Clearly communicate ALMO's value proposition and offerings while effectively addressing objections from prospects.

• Use email to send and receive information regarding account setup, create meeting invitations, and manage other communications.

• Engage in video meetings and training sessions.

• Gather information from customers and prospects, and maintain activity logs in SalesForce and/or other CRM systems to illustrate successful engagement pipeline progress and metrics.

• Establish strong relationships with customers through phone and email interactions to understand their goals and foster engagement aimed at building long-term partnerships.

⛳️ Requirements

• Bachelor's degree or comparable work experience.

• Excellent verbal and written communication skills.

• Demonstrated ability to persuade and influence others toward a specific objective or course of action.

• Exhibits self-direction, initiative, trust-building, active listening, resilience against challenges, and the ability to overcome resistance.

• Shows a strong passion for success and an entrepreneurial mindset.

• Proficient in Microsoft Office Suite: Word, Excel, and PowerPoint.

• Previous experience in sales or sales administration is preferred.

• Experience in the AV industry is a significant advantage, although not mandatory.

• Proven history of being customer-focused and initiating engagement with prospects/customers.

• Ability to network within customer organizations to identify key influencers and decision-makers.

• Capable of multitasking and exceeding customer expectations for responsiveness.

• Strong analytical skills and critical decision-making abilities.

🏝️ Benefits

• NBT members will benefit from continuous coaching and development provided by the NBT leadership team.