Customer Engagement Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with the designated Territory Manager on sales initiatives to optimize revenue from assigned accounts.

• Respond to incoming calls from assigned accounts to process sales orders and address customer service inquiries.

• Make proactive calls to existing accounts to enhance sales revenue and foster customer loyalty.

• Assist accounts in researching and procuring both stocked and non-stocked items from Animal Health and manufacturer partners.

• Provide exceptional customer service by engaging with purchasers and utilizing reference materials as necessary to support accounts.

• Manage order processing for the assigned territory.

• Track backorder status for accounts.

⛳️ Requirements

• An Associate’s degree in Veterinary Technology or a bachelor’s degree in an animal health-related field, or an equivalent agricultural degree is preferred.

• A minimum of 3 years of experience in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred.

• Demonstrates knowledge and proficiency in explaining, selling, and administering products.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision care

• Backup dependent care

• Adoption assistance

• Infertility coverage

• Family building support

• Behavioral health solutions

• Paid parental leave

• Paid caregiver leave

• Professional development resources

• Mentorship programs

• Volunteer activities