Customer Engagement & Operations Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Monitor ongoing projects, deliverables, and operational priorities.

• Develop and sustain project trackers, dashboards, and workflow systems.

• Keep an eye on deadlines and follow up on outstanding tasks.

• Ensure transparency across all ongoing business activities.

• Detect workflow gaps, overdue tasks, and operational inefficiencies.

• Coordinate outsourced tasks and oversee their progress.

• Design scalable operational systems and processes.

• Enhance the organization and accessibility of files, assets, and internal resources.

• Manage and optimize the Go High Level CRM system.

• Maintain organized pipelines, databases, and workflows.

• Create and refine CRM automations and task flows.

• Ensure lead tracking, follow-ups, and workflows are organized and effective.

• Troubleshoot and enhance inefficient CRM frameworks.

• Assist with the integration of operational workflows and customer engagement systems.

• Build and organize LinkedIn-based lead lists and databases.

• Manage media and speaking engagement contacts.

• Segment contacts for various campaigns and outreach initiatives.

• Aid in outreach tracking and follow-up systems.

• Maintain customer engagement workflows and communication organization.

• Provide proactive reminders and follow-ups.

• Keep Vanessa informed about operational and project developments.

• Assist with occasional meeting coordination or scheduling tasks.

• Support light executive administrative tasks when necessary.

⛳️ Requirements

• Extensive experience in Executive Operations, Project Coordination, or Operations Management.

• Demonstrated experience with Go High Level (GHL) CRM.

• Proficient in CRM workflow setup, automation, and pipeline management.

• Strong organizational skills and systems-thinking capability.

• Ability to manage multiple workflows and priorities autonomously.

• Experience in LinkedIn lead generation and contact management.

• Excellent communication skills and proactive follow-through.

• Ability to identify inefficiencies and enhance operational systems.

• Comfortable collaborating with senior executives, consultants, and leadership teams.

• Familiarity with Go High Level (GHL), LinkedIn, Google Workspace, project management platforms, and email marketing and automation tools.

🏝️ Benefits

• Flexible schedule with no strict timezone requirements.

• Remote work arrangement.