Customer Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute pilot programs — define success metrics, foster engagement, and establish a pathway to conversion.

• Take ownership of onboarding and implementation — create launch strategies, coordinate with stakeholders, and assist teams in quickly realizing value.

• Promote product utilization — educate and empower customers on Wispr, sharing best practices that enhance their daily operations.

• Cultivate customer relationships — build trust with champions, administrators, and business stakeholders.

• Facilitate expansion — analyze teams, use cases, and value narratives, then collaborate with Account Executives on growth prospects.

• Conduct check-ins and Quarterly Business Reviews — reinforce value, identify obstacles, and align on subsequent steps for adoption and growth.

• Return insights to Wispr — communicate customer trends, adoption challenges, product feedback, and signals for expansion.

⛳️ Requirements

• Minimum of 2 years in account management, customer success, or post-sales roles within B2B SaaS.

• Experience managing pilots, onboarding processes, or engagements for enterprise clients.

• Strongly customer-focused, with the ability to tailor your approach to match each customer’s objectives and environment.

• Excellent product knowledge, enabling you to present new products as straightforward and valuable.

• Bring enthusiasm, confidence, and a commanding presence in customer interactions.

• Proficient in driving adoption through customer discussions, usage indicators, and repeatable best practices.

• Collaborate effectively with Account Executives on expansion, renewal, and procurement discussions.

🏝️ Benefits

• Generous equity grant.

• 401k matching.

• Relocation bonus.

• Health, vision, and dental insurance.