Customer Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a liaison for the NEN Program Office, engaging with Department of Navy stakeholders, including CIOs and CTRs, regarding IT service needs.

• Oversee contracts to ensure that IT service requirements are fulfilled and that services are provided in accordance with contractual agreements.

• Manage project oversight for contractual commitments, encompassing IT equipment refreshes, delivery of new equipment, IT infrastructure setup, software and application support, and legacy transition initiatives.

• Assist with new and unpriced IT requirements from inception to delivery, converting customer needs into actionable specifications.

• Identify and address issues related to contract execution and potential shortcomings.

• Create action plans to resolve disputes between customers and vendors regarding contracts.

• Enhance customer satisfaction through effective communication and proactive management of service delivery challenges.

• Facilitate stakeholder engagements as necessary.

⛳️ Requirements

• A minimum of SECRET clearance obtained through a Single Scope Background Investigation (SSBI).

• Over 7 years of experience in the IT field.

• Familiarity with Department of Navy (DON) IT environments, particularly NMCI.

• Experience in network transitions and migrations.

• Strong public speaking abilities and interpersonal skills.

• Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint.

• Capability to collaborate within a team while ensuring overall project timelines are met.

• Ability to work independently with little to no oversight.

• Outstanding written and verbal communication skills.

• Excellent customer and client management techniques.

• Strong organizational skills.

• CISSP certification is preferred.

• Security+ certification is preferred.

• Experience in supporting Information Assurance activities is preferred.

• Familiarity with DON network architecture is preferred.

• Understanding of NMCI service delivery functions is preferred.

• Knowledge of common NMCI processes and tools is preferred.

🏝️ Benefits

• 401k

• Tuition Reimbursement

• Health/Dental/Vision Insurance

• PTO

• Federal Holidays

• Performance Increases

• Reserve Duty Compensation