Customer Engagement Director

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• The Customer Engagement Director is a key leadership position focused on enhancing enterprise growth and engaging with the executive market within North America Higher Education (NA HED).

• This role is responsible for developing high-value institutional engagement strategies that bolster competitive positioning, boost pipeline velocity, and expedite revenue growth across key accounts.

• Collaborate closely with Sales, Marketing, Product, Customer Success, Revenue Operations, and executive leadership to shape enterprise account strategy, improve market penetration, and enhance organizational coherence around strategic growth objectives.

⛳️ Requirements

• Over 10 years of experience in enterprise sales strategy, strategic partnerships, business development, go-to-market leadership, consulting, or similar commercial leadership roles within complex B2B environments.

• Proven experience in influencing executive-level enterprise purchasing decisions and establishing strategic institutional engagements.

• Demonstrated success in navigating matrixed organizations to propel enterprise growth initiatives and ensure commercial alignment.

• Strong executive presence with the capability to engage effectively with C-suite leaders, institutional partners, and senior internal executives.

• A verified history of linking central initiatives to quantifiable business and revenue outcomes.

• Robust analytical and commercial acumen, with experience leveraging data, market intelligence, and customer insights to guide strategy.

• Experience in Higher Education, EdTech, SaaS, enterprise technology, or intricate consultative sales environments is highly preferred.

• Proficiency in Salesforce, Power BI/Tableau, Excel, and enterprise sales intelligence tools.

• Outstanding communication, relationship management, and cross-functional leadership skills.

🏝️ Benefits

• Comprehensive and rewarding Total Rewards package