Customer Enablement & Implementation Manager

This is a fully remote position, open to applicants in Alabama, +45 more states.

📋 Description

• Revamp the Onboarding Model

• Lead and Develop the Implementation Team

• Establish a Scalable Enablement Engine

• Develop Training Materials That Replace In-Person Training

• Utilize AI and Automation

• Enhance Efficiency and Outcomes

• Foster Cross-Functional Partnerships

⛳️ Requirements

• 5–10+ years of experience in SaaS, particularly in onboarding, customer success operations, enablement, or product-led growth

• Experience in team management, ideally within implementation, onboarding, or customer success

• Demonstrated success in enhancing onboarding efficiency or scaling delivery models

• Strong systems-oriented mindset

• Proficient in utilizing AI tools and emerging technologies to optimize workflows

• Background in creating customer-facing training materials (video, LMS, guides) with a focus on scalability

• Data-driven approach with the capability to measure and enhance outcomes

• Builder mentality

• Excellent cross-functional collaborator who can influence without direct authority

• Bonus: familiarity with LMS platforms (Skilljar preferred) and in-product onboarding tools

🏝️ Benefits

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

• Unlimited paid time off

• Medical, dental, vision, and life insurance

• Access to pet insurance at a discounted rate

• Employee assistance program

• Health Savings Account (HSA) options

• Flexible Spending Accounts (FSA) options

• 401(k) plan with up to 4% matching contributions