Customer Delivery Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage workflows for a network of higher education partners, ensuring deliverables are met and proactively mitigating risks.

• Assist in the configuration of mentoring programs on the Mentor Collective platform, aligning with institutional objectives, matching criteria, and customized user roles.

• Create and customize surveys, communication templates, and other essential materials.

• Guide clients in participant data collection, spreadsheet organization, and system validation.

• Conduct quality assurance checks prior to the program's launch.

• Manage participant matching processes and readiness for the implementation phase.

• Lead orientation calls and platform demonstrations for administrators and staff.

• Contribute to the development of user guides, launch kits, and self-service resources for customers.

• Act as a responsive contact for customer inquiries.

• Utilize AI, automation, and internal software tools to enhance administrative efficiency.

• Collaborate with Partner Support, Account Executives, Product and Engineering teams, as well as Customer Success Managers.

• Identify repetitive tasks, propose workflow enhancements, and refine playbooks and customer resources.

⛳️ Requirements

• A Bachelor's degree is required.

• This is an entry-level position; 0–2 years of experience is preferred.

• Relevant internships, campus leadership roles, or customer service experience are advantageous.

• Must be curious and highly adaptable; capable of quickly learning new software and implementing feedback.

• Strong organizational and project management abilities are essential.

• Detail-oriented with the capacity to manage multiple deadlines effectively.

• Excellent written and verbal communication skills are required.

• Comfortable presenting via Zoom and guiding clients through complex processes.

• A proactive self-starter who anticipates needs and takes responsibility for resolving issues.

• Strong logical reasoning and troubleshooting skills are necessary.

• Interest in educational technology, software workflows, AI tools, and higher education is preferred.

🏝️ Benefits

• Fully remote company.

• Five medical plan options - all PPO plans.

• One medical plan option is fully covered by the employer (employee-only tier).

• Five dental and vision plan options available.

• HSA, FSA, and Dependent FSA options offered.

• Talkspace mental health therapy provided at no cost to employees.

• Annual travel benefits to seek out-of-state care from specialists for reproductive and gender-affirming healthcare.

• One Medical membership covered at no cost for employees.

• Flexible PTO with a minimum requirement for all employees.

• Twelve company holidays per year.

• Company-wide 'winter break' between Christmas and New Year each year.

• 401k benefits with company matching.

• Stipend for home office setup.

• Flexible work schedule.

• Opportunity to work remotely while traveling.

• Potential for bonuses ranging from $5,000 to $10,000.