Customer Contract Manager – Offshore Wind

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the commercial management of warranty and claims processes for Offshore Wind supply and operations contracts.

• Manage customer expectations concerning warranty scope, entitlements, exclusions, remedies, and settlement results.

• Create and implement strategies for claims mitigation, refutation, negotiation, and resolution, particularly regarding Production Based Availability (PBA) and other relevant subjects.

• Collaborate with Engineering and Operations teams to facilitate root cause analysis, liability evaluation, and commercial positioning.

• Ensure that PBA impacts are minimized, in alignment with customer expectations and contractual obligations, while addressing discrepancies, clarifications, and resolution pathways in partnership with Operations and Engineering teams.

• Address and resolve intricate warranty issues with customers, insurers, and suppliers.

• Evaluate active SWA and TSA contracts to pinpoint warranty-related risks, liabilities, and commercial exposure.

• Assist in contract renegotiation and transition efforts to enhance risk distribution and margin predictability.

• Contribute to the formulation and standardization of warranty frameworks across SWA, TSA, and LTSA contract types.

• Develop negotiation tactics in collaboration with Site Operations and Sales leadership.

• Identify opportunities for change orders, claims recovery, and contractual optimization.

• Document lessons learned and integrate them into contract templates, risk tools, and inquiry-to-order (ITO) processes.

• Ensure that claims, notices, and contractual communications are managed within the necessary systems and governance processes.

⛳️ Requirements

• A Bachelor’s degree in engineering, Business, Law, or a related field.

• Experience in commercial management, contract management, claims, or risk management in the power, energy, or offshore wind sectors.

• Strong background in warranty administration, contract execution, and claims management, with proven capability to negotiate complex commercial issues with both internal and external stakeholders.

• Exceptional written and verbal communication skills, with the ability to influence within a global matrix organization.

• Fluency in English is essential; proficiency in another European language is desirable.

• Ability to collaborate effectively across functions, regions, and cultures.

• Willingness to travel internationally up to 30% of the time.

🏝️ Benefits

• Relocation Assistance Provided: No