Customer Care Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Engage with customers to address and resolve their issues and inquiries;

• Communicate problems to relevant teams, including account managers, technical specialists, and developers;

• Oversee and track the resolution process, gathering feedback from both clients and associated teams.

⛳️ Requirements

• Proficient in English (Upper-Intermediate or Advanced level);

• Ability to remain composed under pressure;

• Knowledge of Microsoft Office and Google Docs;

• Strong desire for learning and personal growth;

• A proactive, energetic mindset with the ability to adapt to rotating shifts: morning (9:00 - 18:00), evening (13:00 - 22:00), and night shifts (22:00 - 7:00);

• Previous experience in customer service;

• Prior experience working night shifts.

🏝️ Benefits

• Access to mental health programs, comprehensive medical insurance, and a sports card*

• Enjoy a friendly atmosphere with great colleagues, strong mentorship, and various bonuses & corporate gifts.

• Take advantage of free educational events & courses, along with English classes featuring native speakers.

• Focus on your career growth in a nurturing environment.

• Select your preferred working arrangement - remote, office-based, or hybrid, and participate in team-building events.