Customer Care Specialist

This is a fully remote position, open to applicants in North America.

📋 Description

• Deliver outstanding customer service through phone and email interactions.

• Accurately manage customer data within the database.

• Work collaboratively with the team to achieve productivity objectives.

• Assist in reaching departmental core metrics effectively.

• Provide updates regarding ongoing cases.

• Document calls and cases throughout the working hours.

• Monitor Customer Care dashboards regularly.

• Help create Knowledge Articles to address additional departmental requirements.

⛳️ Requirements

• Utilize your academic background or experience in delighting customers.

• Take pride in accomplishing set goals.

• Be driven by the mission of the Girl Scouts.

• Exhibit confidence and skill in using Microsoft Office products, and preferably have experience with a Customer Relationship Management system like Salesforce or our tailored system, Volunteer Systems.

• Possess an engaging communication style, both verbal and written.

• Being able to conduct business in both English and Spanish is a plus.

• Must be able to endure extended periods of sitting at a desk, engaging in phone conversations, and working on a computer.

🏝️ Benefits

• Training on Salesforce, best practices, and continuous coaching.

• Mission moments that inspire actions and decisions focused on mission-driven and member-centric values.

• A work environment that encourages and celebrates achievement, belonging, and dedication.

• Tools provided by the council, including a laptop and phone app.

• Competitive benefits package.