Customer Care Specialist

This is a fully remote position, open to applicants in Europe.

📋 Description

• Manage chat inquiries of various types from prospective, new, and existing customers to guarantee an excellent customer experience.

• Interact through phone and email to swiftly resolve inquiries with a focus on customer satisfaction.

• Assist current customers with transaction processing, multi-currency accounts, payment solutions, and debit cards.

• Collaborate closely with Compliance and Operations teams to resolve customer issues effectively.

• Gather additional documentation and ensure compliance with regulatory standards.

⛳️ Requirements

• Demonstrated work experience in customer care or customer support, preferably in a B2B or SaaS environment.

• Native-level proficiency in German.

• Proficient in English.

• Capability to work autonomously, take initiative, and uphold a customer-centric focus.

• Strong technical aptitude for financial software solutions.

• Basic understanding of and/or interest in financial markets and economic contexts.

• Proficiency in additional languages is an advantage.

🏝️ Benefits

• 100% remote work from your residence within the EU — no requirement for on-site attendance at any of our locations.

• Competitive employment terms within a vibrant, young team.

• Professional and well-connected work environment in an internationally expanding scale-up.

• 40-hour work week with 5 weeks of vacation annually.

• Opportunities for growth and development within the company.

• Comprehensive onboarding to ensure a smooth transition.

• Budget allocated for training, courses, and development programs.