Customer Care Representative – Phone Based

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Manage incoming interactions for prominent brands, helping customers with inquiries, service requests, account requirements, and product assistance.

• Utilize guided systems and resources to provide exceptional customer service while ensuring professionalism, accuracy, and adherence to brand standards.

• Enjoy flexible scheduling options once certified.

• Play a role in a contemporary, environmentally responsible support model.

⛳️ Requirements

• High school diploma or GED is required.

• Candidates must be at least 18 years old.

• Must be authorized to work in the United States.

• U.S. residency is required (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).

• Ability to adhere to detailed processes and achieve performance goals.

• Excellent communication and active listening abilities.

• Proficient in navigating computer applications and online tools.

• Capable of working independently while remaining accountable to schedules.

• Preferred: Previous experience in a call center or customer service role.

• Bilingual in Spanish and English is preferred but not mandatory.

• Familiarity with phone-based or computer-based support environments is advantageous.

🏝️ Benefits

• Flexible scheduling options available after certification.

• Paid training following successful client certification.

• W2 employment structure that includes payroll, protections, and stability.

• Paid time off along with optional supplemental insurance (Aflac).

• Access to household telehealth services through MDLive.

• Opportunities for performance-based incentives.

• Pathways for career advancement into support, quality assurance, and leadership roles.