Customer Care Representative I

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Deliver exceptional customer service to both external and internal clients

• Utilize active listening and critical thinking to address and resolve customer inquiries

• Respond to incoming phone inquiries with accuracy and professionalism

• Offer tier one support for digital banking services

• Assist customers with inquiries related to debit card services

• Handle customer inquiries with precision and efficiency

• Maintain a positive and professional attitude when interacting with customers at all times

• Adhere to established procedures and guidelines to guarantee an outstanding customer experience

⛳️ Requirements

• High School Diploma or equivalent qualification

• Prior experience in customer service, specifically in an Inbound Call Center environment

• Background in financial services

• Proficient computer skills

• Strong customer service abilities, including verbal communication, listening, and problem-solving skills

• Capacity to handle confidential information professionally

• Willingness to adjust working hours as needed

• Open to coaching and constructive feedback

🏝️ Benefits

• Health insurance coverage

• 401(k) matching program

• Flexible working hours

• Paid time off

• Options for remote work