Customer Care Representative I

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver exceptional customer service to both external and internal clients.

• Utilize active listening, critical thinking, and probing abilities to address and resolve customer inquiries, ensuring first call resolution.

• Respond to inbound phone inquiries promptly, accurately, and with professionalism.

• Provide tier one support for digital banking services.

• Assist customers with debit card-related inquiries.

• Process customer inquiries with accuracy and efficiency.

• Advocate for our virtual branch solutions to enhance customer experience.

• Safeguard the confidentiality of customer information.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Previous experience in customer service, specifically within an Inbound Call Center environment.

• Background in the financial services sector.

• Proficient computer skills with the capability to navigate systems for swift resolution.

• Outstanding customer service abilities, including verbal communication, listening, and problem-solving skills.

• Competence in handling confidential information professionally, both internally and externally.

• Willingness to maintain flexible working hours when necessary.

• Open to receiving coaching and constructive feedback.

🏝️ Benefits

• Health insurance coverage.

• Retirement savings plans.

• Paid time off for vacation and personal use.

• Flexible work arrangements to support work-life balance.