Customer Care Representative I

This is a fully remote position, open to applicants in Alabama, +6 more states.

📋 Description

• Deliver exceptional customer service to both external and internal clients.

• Utilize active listening, critical thinking, and probing skills to identify and resolve customer inquiries, aiming for first call resolution.

• Advocate for our virtual branch solutions among customers.

• Achieve or surpass the quality and productivity objectives set by management for Customer Care Representatives.

• Maintain adherence to the South State Bank Code of Business Conduct and Ethics.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Prior experience in customer service, specifically in an Inbound Call Center environment.

• Proficient computer skills and the ability to navigate systems for swift resolution.

• Possess outstanding customer service abilities, including verbal communication, listening, and problem-solving skills.

• Capable of handling confidential information professionally, both internally and externally.

• Open to receiving coaching and constructive feedback.

• Must exhibit enthusiasm, high motivation, a strong work ethic, and a keen focus on achieving results.

🏝️ Benefits

• Health insurance coverage.

• Paid time off for personal use.

• Flexible working hours to accommodate various schedules.

• Opportunities for professional development and growth.