Customer Care Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Deliver exceptional customer service to both external and internal clients by ensuring a seamless experience.

• Utilize active listening, critical thinking, and probing techniques to address and resolve customer inquiries on the first call.

• Respond to inbound phone inquiries promptly, accurately, and professionally, providing a personalized and rewarding experience for customers.

• Successfully handle general inquiries regarding accounts, including balance inquiries, transaction histories, transfers, and loan inquiries.

• Offer tier one digital banking support, including unlocking or deleting Multi-Factor Authentication, unlocking customers’ Online Banking profiles, and assisting customers with self-service password tools.

• Accurately and efficiently process customer inquiries to foster confidence and trust.

• Safeguard customer information and help minimize bank losses by performing customer authentication on each call received.

• Leverage all available systems and resources to review and interpret customer information effectively.

• Maintain a positive, empathetic, and professional demeanor when interacting with customers at all times.

• Adhere to established processes and guidelines in all daily activities.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Previous experience in customer service, specifically in an inbound call center setting.

• Background in financial services is preferred.

• Proficient computer skills and ability to navigate systems for quick resolutions.

• Exceptional customer service skills, including verbal communication, active listening, and problem-solving abilities.

• Highly motivated and enthusiastic, with a strong work ethic and a keen focus on results.

• Capability to handle confidential information professionally, both internally and externally.

• Flexibility to accommodate varying hours when necessary.

• Open to coaching and feedback for continuous improvement.

• Demonstrated desire to meet or exceed goals and solve problems while thriving in a fast-paced environment.

• Strong interpersonal skills to foster a positive and effective work atmosphere.

🏝️ Benefits

• Equal Opportunity Employer, including individuals with disabilities and veterans.