Customer Care Representative

📋 Description

• Deliver effective and supportive telephone assistance for claims processing and scheduling appointments.

• Respond to customer inquiries via incoming calls and emails, ensuring all customer concerns are addressed to maintain a high-quality customer experience.

• Assess the nature and scope of the issue by examining and troubleshooting relevant records and damage documentation.

• Provide updates to the necessary parties as required and follow up with customers to confirm resolution of their issues.

⛳️ Requirements

• Must be a full-time resident of Arizona, Florida, North Carolina, or Ohio.

• Must supply your own equipment.

• Must have a dedicated workspace free from distractions and background noise.

• Attendance of 100% is mandatory during training.

• High school diploma or equivalent (or currently enrolled).

• Previous experience in a call center, contact center, or customer service is preferred.

• Ability to use a computer and telephone systems while seated for prolonged periods.

• Strong communication abilities, with a pleasant speaking voice, capability to maintain composure, and skill in building rapport with peers, stores, and customers.

🏝️ Benefits

• 401(k) plan with company matching

• Medical coverage plans

• Paid time off (PTO)

• Company holidays

• Paid volunteer days

• Up to $5,250 in tuition reimbursement per year.

• Paid training

• Access to all the tools and resources you need to be successful.