Customer Care Representative

This is a fully remote position, open to applicants in Australia.

📋 Description

• Play an essential role in supporting families and caregivers by handling incoming calls.

• Offer information, explore available options, and provide guidance on services that facilitate independent living at home, as well as short-term and long-term care alternatives.

⛳️ Requirements

• Outstanding Customer Service Skills: Ability to deliver exceptional service to customers, effectively and efficiently addressing their needs.

• Proficient in PC Literacy: Proven experience with various computer systems and software, allowing for smooth navigation and operation across multiple platforms.

• Adaptability in a Fast-Paced Environment: Skill in managing inbound calls in a busy contact center while maintaining composure and professionalism under pressure.

• Strong Multitasking Abilities: Capability to handle multiple tasks while actively listening to customers and promptly responding to their queries.

• Clear Verbal and Written Communication: Excellent communication skills, both spoken and written, to convey information to customers clearly and effectively.

• Willingness to Learn: Eagerness to acquire new skills and knowledge, staying informed about process changes.

• Meeting KPIs and Competencies: Ability to achieve output and quality Key Performance Indicators (KPIs) and competencies, showing consistent performance and commitment to excellence.

• Must have a Windows 11 based PC & Monitor or a Windows 11 based Laptop with an i5 processor and 8GB RAM or equivalent. (Minimum download speed of 50 Mbps and upload speed of 20 Mbps).

• Anti-virus software must be installed and Windows Defender should be activated.

• Two standalone monitors are required (the laptop screen does not count).

• A reliable internet connection is essential - must be a hardwired NBN connection; no hotspotting or tethering is permitted. Starlink is not approved for use.

• A headset with a microphone is required.

• A smartphone with Android 14 or iOS 16 or above is necessary. Please note: Macbooks are not compatible with our system.

🏝️ Benefits

• Enjoy both financial and non-financial incentives - We celebrate and reward our team members as part of our high-performance culture.

• Career Growth - We advance rapidly, and so do our team members regarding career progression and development.

• Health & Well-being - We are committed to more than just your work. We empower our team with resources for a healthier, safer life both on and off the clock, including a robust wellness program and 24/7 personal safety and support service.

• Employee discounts - Access everyday savings on technology, phone bills, fuel, groceries, fashion, restaurants, and entertainment. Our employee benefits provider, Flare, can help you save every day with well-known brands.

• Employee Referral Program - We reward our employees for assisting us in finding top talent. Refer a candidate and you could earn a bonus.