Customer Care Representative

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Manage a range of responsibilities that will grow in complexity as the Customer Care Representative develops their skills.

• Respond to incoming calls from Members, Clients, and Facilities.

• Anticipate handling between 60 to 80 calls daily, with increased volumes expected on Mondays.

⛳️ Requirements

• Must currently live in Connecticut.

• Minimum of 1 year of experience in a Call Center environment.

• At least 6 months of experience in Customer Service.

• Basic typing and computer skills, combined with strong navigation abilities.

• Must have high-speed Internet access such as Cable, DSL, or Fiber, with a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps.

• Use of wireless and WiFi “air cards” is not allowed.

• A quiet workspace at home, free from distractions, including any caretaking responsibilities.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Life and Disability Insurance.

• 401(k) Retirement Plan with Company Match.

• FSA and HSA Savings Plans.

• Wellness Program with Incentives.

• Voluntary & Ancillary Plans.

• Pay on Demand.

• Paid Time Off and Holiday Pay.

• Birthday Holiday.

• Maternity/Paternity Leave.

• Continuing Education Reimbursement Program.

• MTM Perks Discount Program.

• Career Development Programs.