Customer Care Guide

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Oversee retailer accounts within your designated market

• Assist with the placement and management of orders

• Ensure timely and accurate delivery of products

• Collaborate closely with your Territory Manager

• Handle warranty claims within your market

• Take responsibility for customer inquiries

• Work in conjunction with various departments throughout the organization

• Diligently record and maintain documentation of customer interactions

⛳️ Requirements

• Proficiency in English and Czech/Slovak

• Strong verbal and written communication abilities

• Professional and friendly telephone demeanor

• Good computer skills, with proficiency in Microsoft Office and online systems

• Excellent relationship-building capabilities

• Highly organized with effective time management skills

• Flexible and responsive to varying customer needs

• Background in customer care or customer service roles

• Interest in bicycle products or the cycling industry, or a willingness to learn

• Experience handling technical or maintenance-related inquiries in the cycling industry is a plus but not required

• A Cytech qualification or equivalent is preferred

🏝️ Benefits

• Exceptional hospitality for our customers

• Positive and memorable experiences for both retailers and customers