Customer Care Expert, Italian Speaking

This is a fully remote position, open to applicants in Greece, +4 more states.

📋 Description

• Offer high-level support to Italian-speaking clients concerning vehicle inquiries, maintenance schedules, and technical assistance.

• Represent luxury automotive brands by providing expert advice and solutions through phone, email, and chat.

• Assist customers throughout automotive service processes, guaranteeing a smooth and luxury-level user experience.

• Keep meticulous records of customer interactions, vehicle diagnostics, and case histories within CRM systems.

• Work collaboratively with cross-functional teams to address intricate automotive service-related challenges.

• Remain informed about the latest trends in the automotive market and vehicle specifications to better serve the client base.

⛳️ Requirements

• Native or fluent Italian (both spoken and written).

• Valid EU passport (mandatory).

• Genuine enthusiasm for the automotive industry and a commitment to customer excellence.

• Strong communication skills coupled with a professional and empathetic demeanor.

• Capability to adapt to a remote work setting while staying fully engaged with team goals.

• Excellent problem-solving skills and basic technical knowledge.

🏝️ Benefits

• Competitive monthly salary, including 13th and 14th salaries paid annually.

• Monthly performance bonus aligned with your success.

• Fully covered relocation package, including flight, airport transfer, and initial hotel accommodation in Greece.

• Comprehensive professional training in automotive customer service standards at no cost.

• Extensive private health insurance coverage.

• Opportunity to work in a prestigious international setting, paving the way for long-term career advancement.

• Enjoy 300 days of sunshine, beautiful coastal landscapes, rich historical heritage, vibrant Mediterranean culture, and a focus on well-being in Greece.