Customer Care Center Agent

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee a high volume of customer inquiries remotely via calls, emails, SMS, and text/video chats.

• Assess customer needs and deliver suitable solutions.

• Investigate and resolve customer issues effectively.

• Keep detailed records of customer interactions.

• Adhere to communication scripts.

• Schedule self-storage reservations and manage contactless rental and move-in procedures.

• Promote products and solutions when applicable.

• Assist current customers by modifying reservations, responding to inquiries, addressing concerns, and processing storage payments.

• Achieve or surpass sales and service targets while maintaining established KPI standards.

• Stay informed about product offerings and procedures.

• Participate in one-on-one video feedback sessions, team video calls, and training workshops.

• Collaborate and communicate with Store Team members as needed.

• Provide feedback to management regarding the efficiency of customer service processes.

⛳️ Requirements

• 0–2 years of experience in sales or customer service is preferred.

• Previous experience in a call center and/or self-storage environment is a plus.

• Excellent communication skills, particularly in listening.

• Ability to demonstrate empathy in diverse customer scenarios.

• Customer-centric mindset.

• Proficient multitasking abilities.

• Capability to remain composed with challenging or upset customers.

• Proficient with computers and technology.

• Familiarity with MS Office Suite is preferred.

• High school diploma, general education degree, or equivalent is required.

• Fluency in both spoken and written English is mandatory.

• Willingness to work a minimum of 40 hours per typical week.

• Occasional overtime may be necessary.

• Availability for some evenings, weekends, and holidays based on business requirements.

• Must have a designated remote workspace free from background noise and distractions.

• Ability to appear on live camera for customer interactions and business-related meetings.

• Access to high-speed internet of at least 100 Mbps.

• A secondary communication method, such as a cell phone or landline, in case of equipment failure.

• Capability to perform necessary physical tasks, including lifting up to 25 lbs., keyboarding, repetitive motion, reaching, climbing, and crouching/stooping.

🏝️ Benefits

• A vibrant company with a recognized culture of excellence.

• Clear opportunities for career advancement within our growing organization.

• Competitive salary with the potential for bonuses.

• Paid holidays.

• Paid time off.

• Paid maternity and paternity leave.

• Comprehensive healthcare and a 401(k) plan.

• Short-Term & Long-Term Disability insurance.

• Flexible scheduling options.

• Tuition reimbursement.

• Dental insurance.

• Health insurance.

• Vision insurance.