Customer Care and Sales Advisor – I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire and implement concepts, procedures, and methodologies related to Retention Sales and Customer Care.

• Carry out entry-level sales and support responsibilities within a specified region or business sector.

• Address incoming customer inquiries through phone calls or ticketing systems.

• Deliver personalized and thoughtful communication to customers.

• Actively listen and pose questions to grasp customer needs effectively.

• Handle requests for disconnection or service removal.

• Provide information regarding billing and pricing.

• Resolve standard issues remotely or guide customers through the resolution process.

• Schedule service appointments when remote resolution is not feasible.

• Organize product returns or exchanges as required.

• Manage add, change, or delete requests in hosted platforms.

• Establish rapport and identify customer issues through telephone-based sales.

• Propose creative solutions and elucidate the benefits of products/services.

• Negotiate household expenditures and promote additional services.

• Accurately and efficiently input orders.

• Meet or surpass weekly and monthly sales activity targets.

• Adhere to company-approved scripts.

• Support special projects as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• Ability to ask insightful questions to identify solutions that align with customer needs.

• Proven patience and professionalism in all customer interactions.

• Familiarity with Cable One products and services.

• Excellent communication and active listening abilities.

• Capability to remain calm and empathetic in high-pressure situations.

• Ability to sit for extended durations, utilize hands, speak, and hear.

• May need to lift up to 10 pounds.

• Successful background check, drug screening, and reference verification are required prior to employment.

🏝️ Benefits

• Medical, dental, and vision plans commence immediately.

• Life insurance coverage is provided.

• Generous paid time off for vacations, holidays, and personal days.

• 401(k) plan with a 100% company match (up to 5%) from day one.

• Group legal plan available.

• Identity theft protection services offered.

• Tuition reimbursement of up to $5,250 in your first year.

• Community support programs available throughout the U.S.

• Recognition and awards programs in place.

• Clear opportunities for advancement.

• Collaborative work environment fostered.