Customer Care Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide tailored customer service via phone, email, and various digital communication channels.

• Support owners with reservations, benefits of ownership, maintenance fee payments, transactions related to exchange programs, and general account assistance.

• Foster long-term relationships with owners by offering informed advice and addressing their concerns.

• Accurately handle reservations, payments, exchanges, and account transactions.

• Keep comprehensive documentation.

• Collaborate with Customer Care, Resort Operations, and various teams to resolve issues effectively.

• Suggest products and services that enhance owner engagement and improve vacation experiences.

• Safeguard sensitive owner information through adherence to data privacy and compliance standards.

• Achieve quality, productivity, and exceptional service standards.

• Participate in ongoing process enhancement initiatives.

⛳️ Requirements

• A minimum of two years of experience in customer service, hospitality, travel, reservations, call center, or a related area is preferred.

• Capability to provide outstanding customer experiences while juggling multiple priorities in a dynamic environment.

• Strong verbal, written, and interpersonal communication skills.

• Excellent problem-solving, analytical, and decision-making capabilities.

• A customer-centric mindset.

• Proficiency in navigating multiple systems simultaneously while ensuring accuracy and attention to detail.

• Competence in Microsoft Office Suite.

• High School Diploma or equivalent is required.

• Familiarity with Salesforce or similar CRM systems is preferred.

• Experience in hospitality, vacation ownership, travel, or resort operations is considered an advantage.

🏝️ Benefits

• Continuous coaching.

• Opportunities for professional development.

• Pathways for career advancement.

• A collaborative, people-first workplace.

• Access to modern customer service technology.

• Flexible remote work options.