Customer Billing Representative – US Healthcare

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage incoming and outgoing customer calls and emails regarding billing inquiries

• Evaluate customer account balances and clearly articulate charges in a professional manner

• Support customers with payment-related questions and updates to their accounts

• Follow up on unresolved billing issues to guarantee prompt resolution

• Keep precise customer records and notes within internal systems

• Collaborate with internal teams to rectify billing discrepancies

• Foster strong relationships with customers while providing an outstanding service experience

• Thoroughly document all customer interactions

• Ensure that all customer information is kept confidential and current

⛳️ Requirements

• Prior experience in customer service, billing support, call center, client services, or administrative roles

• Exceptional verbal and written communication skills in English

• Strong abilities in customer service and relationship building

• Highly organized with an excellent attention to detail

• Comfortable addressing customer inquiries via phone and email

• Confident in navigating multiple computer systems

• Proficient in Microsoft Office, particularly Outlook and Excel

• Excellent problem-solving skills and follow-up capabilities

• Able to multitask and effectively prioritize workload

• Availability Monday through Friday from 3:00 PM to 00:00 AM South African time, considering daylight saving time

• Must be available to work on both South African and U.S. public holidays

• Required to have a fixed fibre line with a minimum of 25 Mbps upload and download speeds, along with wired Ethernet capability

• Reliable power backup to manage load shedding or outages

• Dental experience is not mandatory

🏝️ Benefits

• Compensation for South African public holidays as per the BCEA

• Fully remote work environment