Customer Advocate Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Develop, manage, organize, and retrieve files for the Customer Advocacy Department.

• Update and maintain the tracking system for customer complaints.

• Access scanned documents and ensure the accuracy of data for reporting.

• Oversee all internal and external email inboxes.

• Provide assistance with exception reporting as required.

• Evaluate Advocate scanned mail and determine the appropriate course of action.

• Keep thorough and accurate records for documentation purposes.

• Engage in routine audits both internally and externally.

• Offer general administrative support and perform additional duties as necessary.

⛳️ Requirements

• High School Diploma or equivalent work experience is required.

• A minimum of one (1) to three (3) years of administrative experience in a legal/complaint handling, corporate environment, or residential mortgage servicing company is essential.

• Working hours are from 7:30 am to 4:00 pm PST.

🏝️ Benefits

• Comprehensive healthcare plans available for you and your family.

• Discretionary 401(k) match of 50% on the first 4% of pay contributed.

• Access to discounts on fitness, restaurants, retail (and more!) through our employee portal.

• Tailored training programs designed to help you progress in your career.

• Bonuses for employee referrals.

• Educational reimbursement options available.

• The Carrington Charitable Foundation contributes to the community through various initiatives.