Customer Advocacy Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify, develop, and sustain a pipeline of customer stories, starting from initial intake interviews to the final production of stories.

• Oversee the creation of storyboards and assist in writing and producing narratives in various formats.

• Contribute to the content strategy for the annual user summit, which includes managing run-of-show communications and tracking deadlines.

• Organize the lineup of speakers for the event, ranging from main-stage keynote presentations to breakout sessions.

• Act as the primary contact for event speakers.

• Cultivate and maintain long-term relationships with customer advocates.

• Transform satisfied customers into active and vocal advocates for Cellebrite.

• Coordinate customer narratives and key event content that enhance Cellebrite's brand story.

⛳️ Requirements

• 5-7+ years of experience in customer success, customer marketing, communications, or managing advocacy programs.

• Proven track record in running customer reference or advocacy programs.

• Bachelor's degree in communications, marketing, or a related discipline.

• Excellent writing, interviewing, and editorial capabilities across video, written case studies, social media, and live presentations.

• Competence in managing multiple pipelines (stories, events, speakers) under tight deadlines.

• Ability to establish trust with customers, becoming their primary resource for support, storytelling, and public engagements.

• Skill in nurturing and mobilizing an engaged community of customers.

• A sincere passion for enhancing the customer experience.

• Expertise in forming and maintaining strong customer relationships.

• Experience in coordinating customer stories from the initial interview phase through to production.

• Proficiency in storyboard creation and producing narratives across different formats.

• Background in supporting event content strategies, run-of-show communications, and deadline management.

• Experience in coordinating speaker lineups for events, including main-stage keynotes and breakout sessions.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits package.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Engaging company culture that values collaboration and innovation.