Customer Adoption Manager, Technical Account Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Create and enforce standard procedures within your areas of expertise while promoting their adoption.

• Oversee the CAM interaction with customers by applying effective project management techniques and devising solutions for business challenges.

• Assume responsibility for your customer's ongoing success by ensuring precise implementation of the platform.

• Engage customers in meaningful discussions about their business needs rather than just focusing on basic features and functions. Continuously guide customers towards achieving their strategic objectives.

• Exhibit a robust technical comprehension of our product, enabling you to discuss and showcase the complete Coupa platform and its configurability to align with customer business requirements.

⛳️ Requirements

• Demonstrated experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.

• Experience with Software as a Service (SaaS) is essential.

• Solid background in customer or client management.

• Excellent communication abilities, including professional writing skills, verbal communication, and experience in customer presentations.

• Strong organizational capabilities, analytical reasoning, and problem-solving skills.

🏝️ Benefits

• Collaborative Culture: We prioritize collaboration and teamwork, fostering a culture rooted in transparency, openness, and a collective commitment to excellence.

• Pioneering Technology: At Coupa, we lead the way in innovation, utilizing cutting-edge technology to empower our clients with enhanced efficiency and visibility in their spending.

• Global Impact: Become part of a company where your contributions have a significant global impact on our clients, the business, and each other.