Customer Adoption Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee the effective transition from sales to customer success or growth teams.

• Facilitate in-depth demonstrations and lead customer orientation sessions.

• Evaluate and confirm sales projections.

• Validate or modify customer segmentation and ensure appropriate assignment to Customer Success Managers (CSMs).

• Frequently assess customer advancement throughout the adoption journey.

• Guarantee a seamless transfer of accounts to the CSM.

• Work closely with CSMs to synchronize on customer objectives.

• Record customer health, usage patterns, and feedback.

⛳️ Requirements

• Demonstrated experience in customer onboarding, adoption management, or customer success within a SaaS or technology setting.

• Strong communication and presentation skills, capable of effectively leading customer demos and orientation sessions.

• Outstanding organizational abilities with a keen attention to detail and follow-up.

• Capacity to collaborate across functions with sales, customer success, and CPMs to ensure smooth transitions and sustained engagement.

• Analytical aptitude, capable of reviewing data, validating forecasts, and monitoring essential adoption metrics.

🏝️ Benefits

• Generous paid parental leave.

• Flexible time off.

• Spending accounts.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Sabbatical after 5 years and beyond.