Client Adoption Specialist, French Speaking

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the effective delivery, execution, and utilization of the Flywire solution for partner institutions.

• Ensure product adoption, client satisfaction, and the maximization of partnership value.

• Collaborate with Account Managers (AMs) to enhance client engagement continuously.

• Communicate proficiently with client stakeholders.

• Assist in client training and onboarding initiatives.

• Develop and maintain materials to engage clients and identify new revenue opportunities.

⛳️ Requirements

• Bachelor’s Degree in Business, Communications, or Marketing.

• Over 2 years of experience in client or customer success and/or support.

• CEFR minimum level of C1 in both French and English, with fluency in French being highly preferred.

• Exceptional written and verbal communication skills.

• Strong attention to detail, excellent time management, and organizational abilities.

• Outstanding interpersonal, analytical, and planning skills.

• Proficient problem-solving and project management abilities.

• Experience in sales/account management within the Higher Education Industry is advantageous.

• Familiarity with Salesforce is a plus.

🏝️ Benefits

• Competitive compensation package, which includes Restricted Stock Units.

• Employee Stock Purchase Plan (ESPP).

• Flying Start - Our comprehensive Global Induction Program.

• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates.

• Generous time off policies, including FlyBetter Days for volunteering in causes you care about and Digital Disconnect Days!

• Excellent Talent & Development Programs.