Customer Account Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a bridge between clients and the Wholesale Business Unit.

• Assist Account Directors and engage directly with clients throughout pre-sales and post-sales processes.

• Provide guidance to customers on utilizing quoting/ordering systems, trouble ticketing, and maintenance subscriptions.

• Support sales teams and clients with quote submissions via the Customer Portal.

• Participate in customer meetings as necessary to bolster sales initiatives.

• Ensure that orders are processed by the Service Delivery team while keeping customers updated.

• Help with billing inquiries, inventory management, disconnections, and NOC escalations.

• Cultivate customer-focused relationships that promote revenue growth and profitability.

• Provide an exceptional customer experience.

⛳️ Requirements

• A college degree is preferred.

• A minimum of 4 years of professional experience, preferably in customer operations, or a combination of relevant education and experience.

• Outstanding ability to establish and maintain customer relationships while demonstrating empathy.

• Strong verbal and written communication skills.

• Capability to work effectively within a team environment.

• Proficient in analyzing complex issues and clearly communicating operational needs.

• Excellent organizational skills, including time management, multitasking, and prioritization.

• Highly motivated and self-driven.

• Ability to work independently as well as collaboratively.

• Willingness to travel up to 10% as necessary.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements.

• Supportive and inclusive company culture.