Customer Account Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Develop and nurture productive relationships with physicians, administrators, C-suite stakeholders, pharmacists, nurses, and other clinic personnel.

• Identify and showcase McKesson services that assist clinics in making informed decisions, quantifying financial impacts where applicable.

• Conduct quarterly meetings with clinics to discuss purchasing trends and GPO optimization.

• Retain customers by negotiating distribution agreements with McKesson and aggregate partners.

• Act as the main point of contact for McKesson Provider specialty for each aggregate customer within the territory.

• Collaborate with Onmark GPO, Clinical Specialists, Customer Success Managers, Customer Care, Medically Integrated Dispensing, Advisory Services, Finance, Pricing, and Operations.

• Organize internal and external meetings with subject matter experts across McKesson Specialty support businesses.

• Provide continuous sales and account support for a designated customer group to achieve annual Gross Profit and Revenue targets.

• Promote additional products and services to current eligible customers.

⛳️ Requirements

• Degree or equivalent experience, typically requiring 2+ years in a relevant field.

• A 4-year degree is required, preferably with a focus on sales and marketing, business management, or a healthcare-related discipline.

• Proficiency in Microsoft Office Suite.

• Strong business acumen and analytical skills to identify opportunities and trends.

• Familiarity with the pharmaceutical and healthcare industry.

• Exceptional written and verbal communication abilities.

• Capability to collaborate with various teams to achieve resolutions and positive outcomes.

• Organized, accountable, assertive, and results-oriented.

• Excellent interpersonal and resource management skills.

• Ability to work both independently and as part of a team in a fast-paced environment.

• Competence in managing multiple projects simultaneously while meeting deadlines.

• Proficient in influential communication, active listening, and tailoring messages for diverse audiences.

• Prior experience in sales, account management, and/or sales support in a professional environment is preferred.

• Must be authorized to work in the US without restrictions; this position is not eligible for sponsorship.

• Willingness to travel extensively overnight to customers within a designated book of business—30% by car and plane.

• Must possess a valid driver's license with a clean, active, and unrestricted driving record/MVR.

🏝️ Benefits

• Competitive compensation package.

• Annual bonus or long-term incentive opportunities may be available.

• Remote/Home Office work environment when not traveling.

• Reasonable accommodations for applicants with disabilities.