Customer Account Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address all case management inquiries assigned within the Salesforce platform while maintaining compliance with established service levels.

• Ensure that all customer interactions are processed efficiently and effectively.

• Monitor, enter, update, and finalize Salesforce Accounts, Files, and/or Case records.

• Provide timely updates to customers, keeping them informed about the status of their requests.

• Guarantee that reports and information requests are delivered punctually, adhering to service level agreements (SLAs).

• Identify and collaborate with the sales team on leads to support the organization’s overall revenue generation and growth.

• Achieve account retention goals by cultivating and maintaining relationships with key decision-makers.

• Gather firsthand customer insights and propose enhancements to products and services.

⛳️ Requirements

• High school diploma/GED is mandatory. (US requirement only)

• A minimum of 2 years of experience in a call center or a similar role is preferred.

• Familiarity with productivity software, CRM systems, and other call center technologies is preferred.

• Experience with Salesforce CRM is an advantage.

🏝️ Benefits

• Competitive Salary Package

• HMO Benefits

• Free mental health consultation

• Remote work setup