Customer Account Representative

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee a growing portfolio of clients independently.

• Hold direct accountability for clients and their properties, including damage and claims management—coordinating contractor engagement; tenant management—recording and addressing inquiries; re-letting; and processing requests from property owners.

• Cultivate specialized expertise in property management.

• Adhere to company systems and accurately document processes.

• Maintain a customer-focused approach in all interactions.

⛳️ Requirements

• Proficient in German, with excellent written and spoken communication skills.

• Strong computer skills with confident and routine internet usage.

• Preferably possess experience in telephone customer service and/or the real estate sector.

• Career changers are encouraged to apply; a completed vocational qualification or university degree is necessary in such cases.

• Demonstrated eagerness to learn and a strong sense of commitment.

🏝️ Benefits

• Fixed working hours from Monday to Friday, 08:00 – 17:00.

• Competitive fixed salary.

• Excellent opportunities for development and advancement.

• Stable work environment with a permanent contract.

• Provision of new equipment—receive a new (or like-new) laptop along with accessories.

• Buddy program—be paired with a colleague as your personal contact for a smoother and more enjoyable onboarding experience.

• Supportive and collegial work atmosphere.

• Opportunities for cross-departmental collaboration and open communication.

• Direct engagement with Heads of Department and/or senior management.

• Remote work option: Enjoy a flexible work environment that enables you to work from any location, enhancing your work-life balance.