Customer Account Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the primary point of contact alongside Account Managers to ensure prompt responses to all inquiries, both internal and external.

• Collaborate with the sales team, including Tech Sales and Planners, to ensure timely delivery targets are achieved, monitor customer orders, and inform customers about delayed items.

• Oversee Contract Review in Salesforce to confirm compliance with all Smiths requirements; process, prepare, and follow up on quotes efficiently.

• Ensure that product returns for repair or credit are prioritized and managed effectively.

• Achieve the 24Hr to 48Hr sales response objectives for data entry of orders and quotes.

• Investigate the status of orders, facilitate expedites, reschedules, and material returns.

• Direct qualified leads to the relevant Tech Sales Engineer or Sales representatives for those that do not qualify for inside sales.

• Manage internal sales and business relationships within the assigned region.

• Engage in conference calls with internal groups to provide timely updates regarding sales orders, cases, and other pertinent information.

• Follow the appropriate departmental sales processes, procedures, and policies diligently.

• Offer backup support to fellow Inside Sales Representatives when necessary, including redistributing workload as needed.

• Generate reports as required.

• Perform other job-related duties as assigned.

⛳️ Requirements

• 2-3 years of Inside Sales experience, preferably in the Semiconductor Industry.

• Completion of 2 years of college is preferred.

• Proficient computer skills, including proficiency in Word and Excel.

• Strong attention to detail.

• Experience with ERP systems, with Epicor ERP being preferred.

🏝️ Benefits

• Medical insurance

• Dental coverage

• Vision benefits

• Flexible spending and health savings accounts

• Life insurance

• Accidental Death and Dismemberment (ADD) insurance

• Disability coverage

• Retirement plan options

• Paid vacation and time off

• Educational assistance programs

• Infertility assistance

• Paid parental leave

• Adoption assistance