Customer Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a portfolio of existing clients, focusing on account growth and long-term success.

• Collaborate with clients to create and implement mutually beneficial negotiation tactics that enhance contract value while nurturing trustworthy relationships.

• Identify and map key stakeholders, decision-makers, budgets, and purchasing criteria within designated accounts.

• Acquire in-depth knowledge of TeamDynamix’s products and licensing frameworks, ensuring confident navigation during commercial discussions.

• Actively engage with clients to uncover needs related to consulting, implementation, and professional services.

• Work closely with Solutions Engineers to facilitate discovery discussions, position solutions, and provide product demonstrations for growth opportunities.

• Generate and qualify new business opportunities within assigned accounts through proactive outreach and strategic prospecting.

• Ensure precise pipeline management, accurate forecasting, and maintain CRM integrity.

⛳️ Requirements

• An associate degree is required; a bachelor’s degree is preferred.

• 3–5+ years of experience in quota-carrying SaaS sales, with a focus on account management or expansion.

• Highly preferred: Experience in ITSM, ESM, PPM, iPaaS, or similar workflow technology sectors.

• Demonstrated success in driving expansion sales within existing enterprise accounts, especially in public sector organizations.

• Proficient in using Salesforce for managing pipeline, revenue forecasting, and tracking customer interactions.

• Strong active listening, critical thinking, and skills in handling objections.

• Outstanding time management and organizational skills.

• Team-oriented with a proven ability to collaborate across sales, solutions, and services teams.

• Willingness to travel multiple times a year.

🏝️ Benefits

• Competitive compensation that reflects employee skills and contributions.

• Comprehensive health insurance options.

• Wellness initiatives that promote both physical and mental health.

• Traditional and Roth 401(k) savings plans with company matching.

• Remote-first approach with flexible working hours.

• Emphasis on work-life balance, providing 15 observed days off in addition to PTO.

• Family-friendly policies, including paid parental leave.

• Paid life insurance, as well as short-term and long-term disability coverage.

• Regular recognition of accomplishments through acknowledgment programs.

• Access to counseling services and resources for personal and professional challenges.

• Transparent communication regarding company goals, strategy, and performance metrics.

• Regular feedback sessions and performance evaluations.

• Anti-bias and anti-harassment training initiatives.

• Trust and autonomy in decision-making within your role.

• An inclusive work environment that encourages authenticity.

• A flat management structure with approachable leaders eager to receive your feedback.